Delivery policy
What is the delivery time?
The delivery time consists of two phases:
-
Processing time
Within 1-3 business days of placing the order, the order will be checked, approved and packed. The package will then be prepared for shipment. -
Delivery time
[Insert country]: 5-10 business days
The shipment is handled by [insert largest courier in the country].
All delivery times exclude any customs delays. During busy periods such as Christmas, Black Friday and New Year's, delivery times may be longer.
How much does shipping cost?
We offer free premium shipping. This includes insurance in case of theft, loss or damage to the package.
Where is my package?
Once the order has been shipped, the customer will receive an email with a tracking number.
The order can be tracked here: [insert tracking link from your website]
For logistical reasons, the order may be sent in several partial deliveries.
My tracking number is not working.
It may take up to 5 business days for tracking information to update. If information still does not appear after a few days, please contact customer service.