General terms and conditions
Article 1 – Definitions
In these terms and conditions, the following applies:
Right of withdrawal: The period during which the consumer can exercise his right of withdrawal.
Consumer: The natural person who is not acting in a commercial context and enters into a distance selling agreement with a trader.
Day: Calendar day.
Recurring delivery: A distance sales agreement concerning a number of products and/or services where delivery and/or collection are spread over time.
Durable medium: Any means that enables the consumer or trader to store information that is personally addressed to him in a way that allows future access and unchanged reproduction.
Right of withdrawal: The possibility for the consumer to withdraw from the distance sales agreement within the withdrawal period.
Trader: The natural or legal person who offers products and/or services at a distance to consumers.
Distance sales agreement: An agreement where, as part of a system for the distance sale of products and/or services, one or more distance communication techniques are used exclusively until the conclusion of the agreement.
Distance communication technique: A method that can be used to conclude an agreement without the consumer and trader being physically present at the same time.
General terms and conditions: These general terms and conditions for traders.
Article 2 – Right of withdrawal
The consumer has the right to withdraw from the contract within a period of 30 days without giving any reason. During the withdrawal period, the consumer must treat the product and packaging with care.
If the consumer exercises his right of withdrawal, he must return the product with all accessories and, if possible, in its original condition, in accordance with the trader's reasonable instructions.
Article 3 – Scope
These general terms and conditions apply to every offer and every agreement for distance sales and orders between traders and consumers.
Before entering into the agreement, the consumer is made aware of these terms and conditions. If this is not possible, the consumer is informed that the terms and conditions can be viewed at the trader and sent free of charge upon request.
In the case of electronic conclusion, the terms and conditions may be made available electronically on a durable medium in a manner that makes it easy to store. If this is not possible, information shall be provided as to where they can be viewed electronically and that they will be sent free of charge upon request.
If both these and specific product or service terms apply, the respective provisions apply and the consumer can always choose the most advantageous ones.
If one or more terms are invalid, the rest will remain valid and the invalid provision will be replaced as soon as possible with a similar one.
For situations not covered, the terms will be interpreted “in the spirit” of these terms. Uncertainties about interpretation will be handled accordingly.
Article 4 – Offers
An offer that has a limited duration or conditions is clearly stated. Offers are non-binding. Businesses reserve the right to change offers.
The description of products/services must be sufficiently detailed for the consumer to form a proper impression.
Pictures are a true representation; errors in the offer do not bind the trader.
Images and specifications are indicative and do not entitle you to compensation or termination of the agreement.
Color reproduction may differ from reality.
An offer contains sufficient information about:
-
Shipping costs
-
Conclusion of the agreement and necessary actions
-
Right of withdrawal
-
Payment, delivery and fulfillment
-
Offer validity period and price guarantee
-
Communication costs if they deviate from the basic
-
Archiving the agreement and access for the consumer
-
Possibility to check and correct information before ordering
-
Languages available at the time of conclusion of the agreement
-
Codes of ethics, if provided, and where they are available electronically
-
Minimum length for repeated delivery
-
Optional information such as sizes, colors and materials
Article 5 – Agreement
The agreement is concluded when the consumer accepts the offer and meets any conditions.
In the event of electronic acceptance, electronic receipt is immediately confirmed. Until confirmation, the consumer can cancel.
Businesses ensure data security when concluding contracts and making payments electronically.
Within the framework of the law, traders can examine the consumer's ability to pay and reject or impose conditions.
Businesses must provide in writing or on a durable medium:
-
Address of physical store for complaints
-
Conditions for the right of withdrawal or possible absence thereof
-
Warranty and after-sales service information
-
Information referred to in Article 4(3), if not already provided
-
Termination conditions for agreements lasting more than 1 year or for an indefinite period
In the case of repeated delivery, the above only applies to the first delivery. The agreement is subject to the availability of the product.
Article 6 – Right of withdrawal
When purchasing products, the consumer can cancel for 30 days without giving any reason.
The deadline starts the day after receipt.
The consumer must treat the product and packaging carefully, only unpacking to evaluate the product.
If you wish to exercise your right of withdrawal, return the product with accessories in original condition, following clear instructions.
Cancellation must be notified in writing or by e-mail within 30 days of receipt.
The product must be returned within 30 days of notification. Proof of shipment is the responsibility of the consumer.
If cancellation is not notified or the product is not returned in a timely manner, the purchase is binding.
Article 7 – Costs of cancellation
Returns are paid by the consumer.
The amount paid will be refunded no later than 30 days after cancellation, when the product has been received or proof of return shipment has been provided.
Article 8 – Exception to the right of withdrawal
The right of withdrawal may be waived for:
-
Products manufactured to consumer specifications
-
Clearly personal products
-
Products that cannot be returned for hygienic reasons if the packaging has been opened
-
Products that spoil or expire quickly
-
Products with price linked to financial market fluctuations
-
Newspapers and magazines
-
Sealed software, media, or video recordings if the seal is broken
-
Sealed hygiene item whose seal has been broken
Deviation only applies if clearly stated in the offer before the agreement is concluded.
Article 9 – Price
Prices are fixed during the offer period, however, subject to adjustment in the event of changed VAT rates.
For products with prices linked to market fluctuations, variable prices may be used, and this must be clearly stated in the offer.
After 3 months, a price change can only occur if it is due to law or an agreement between the parties with the right of the consumer to terminate with notice.
Printing errors do not obligate traders, and the guarantee for unchanged prices is void in the event of errors.
Article 10 – Compliance and warranty
Products/services must comply with the agreement, specifications, reasonable quality and usage criteria, and applicable law.
Any guarantees from the manufacturer or importer do not affect the consumer's statutory rights.
Defects or incorrect deliveries must be reported in writing within 30 days. Return in original packaging and condition.
The warranty period corresponds to the manufacturer's, but traders are not liable for usage recommendations.
The warranty is void if the consumer repairs, modifies or misuses the product themselves or against defense regulations and authority requirements.
Article 11 – Delivery and performance
Traders exercise the utmost care when handling and executing orders.
The order will be delivered no later than 30 days after ordering, unless otherwise agreed.
In the event of delay or partial delivery, the consumer will be informed no later than 30 days after placing the order, with an offer of cancellation and possible compensation.
In the event of cancellation, the payment will be refunded no later than 30 days later.
In the event of non-delivery, traders will endeavour to provide replacement goods and clearly inform about this upon delivery.
In the case of replacement goods, the right of withdrawal still applies, and returns are made at no cost to the consumer.
The transfer of risk in the event of damage or loss only occurs upon delivery to the consumer or his representative, unless otherwise agreed.
Article 12 – Repeated delivery: duration, termination and renewal
Termination:
The consumer may terminate ongoing agreements for an indefinite period or with repeated delivery at any time with a maximum of one month's notice according to the agreement rules.
For fixed-term agreements, the same options apply upon expiration with notice of up to one month.
The consumer has the right to terminate at any time, with the same notice and method as upon conclusion.
Renewal:
Fixed-term agreements for the supply of goods and services may not be tacitly renewed.
However, subscriptions to newspapers, newsletters and magazines can be automatically renewed for up to 3 months, with the consumer having the right to cancel no later than one month before the extension.
Agreements for the delivery of printed media less than once a month may be renewed for an indefinite period, but only if the consumer can terminate with a maximum of one month's notice (or three months for deliveries less than monthly).
Trial subscriptions to print media automatically terminate after the trial period without renewal.
Duration:
For agreements longer than one year, the consumer may terminate the agreement at any time after the first year with a maximum of one month's notice, unless reasonableness and fairness dictate otherwise.
Article 13 – Payment
Unless otherwise agreed, the consumer must pay within seven days of the start of the withdrawal period (Article 6(1)).
For services, the payment period begins upon confirmation of the agreement.
The consumer must immediately report errors in payment information.
In the event of breach, traders may, within the framework of the law, charge reasonable costs, which have been previously notified.
Article 14 – Complaints procedure
Complaints regarding the fulfillment of the agreement must be submitted in writing to the trader within seven days of the discovery...
Article 15 – Disputes
Agreements between the trader and the consumer to which these general terms and conditions apply are exclusively governed by Danish law.
This also applies if the consumer is resident abroad.